1. Information We Collect

We collect information in several ways to provide a smooth and secure experience:

a. Information You Provide

  • Account Information: Name, email address, phone number, profile photo and password.
  • Service Details: Information about services requested, scheduled, or completed.
  • Payment Information: While payments are processed through third-party payment providers, we may collect limited information (e.g., transaction ID, status) for records.

b. Automatically Collected Information

  • Device type, operating system, IP address, device identifiers
  • App usage data (e.g., features accessed, time spent)
  • Location data (if you allow location access)

2. How We Use Your Information

We use the information to:

  • Create and manage your account
  • Facilitate communication between customers and service professionals
  • Process and confirm payments
  • Improve and personalize your app experience
  • Monitor compliance with our terms and prevent fraud
  • Provide customer support

3. Sharing Your Information

We do not sell your personal information. We may share information as follows:

  • With Service Professionals: When you request a service, your profile and relevant service details are shared with selected professionals.
  • With Customers: If you are a professional, customers will see your profile, ratings, and service history.
  • Third-Party Providers: For payment processing, analytics, communication services, and technical infrastructure.
  • Legal Obligations: When required by law or to protect the rights, safety, or property of Service Hub or its users.

4. Your Choices and Rights

  • Access and Update: You can access and update your profile information in the App settings.
  • Location Services: You can enable or disable location access in your device settings.
  • Account Deletion: You may request account deletion by contacting us at [email protected].

5. Data Retention

We retain your information as long as your account is active or as needed to provide our services. We may retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Security

We use industry-standard security measures (encryption, secure servers, access controls) to protect your personal information. However, no method of transmission or storage is 100% secure.

7. Children’s Privacy

Service Hub is not intended for use by children under 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If significant changes are made, we will notify you via the app or email.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: Service Hub Support
Email: [email protected]